Knowledge Base
Anonymity in a Nutshell
Relay's anonymity isn't a setting you can switch off. It's the architecture. Here's how responses are stored, why the link between sender and response is severed by design, and what managers can and can't see.
How to Close the Loop: Sharing Results with Your Team
Anonymous feedback only works if people believe someone is listening. Closing the loop isn't about transparency — it's what makes the next check-in worth answering.
Your First 30 Days with Relay
The first month isn't about perfect results. It's about building a habit — for you and your team. Here's how to approach it week by week.
How to Explain Relay's Anonymity to Your Team
The question you'll get is some version of 'is this actually anonymous?' Here's what to say — and, more importantly, how to behave once the results come in.
How to Structure Your Teams for Useful Signal
The way you group people in Relay determines what questions you can answer with the data. Here's how to set up teams so you get signal you can actually act on.
How to Respond When Your Scores Drop
A score drop is information, not a verdict. The instinct to act immediately is usually the wrong one. Here's how to read a drop and respond without making it worse.
How to Write Your First Check-in Question
The check-in question is the only thing your team reads every week. Here's how to write one that generates signal you can actually act on.