Reading the results of a survey
Overview
The results page and the comments page update live with information as the users respond to your survey. Refreshing the page will pull in the new results that have been submitted. To view the results pages, visit the Survey Detail Page and click the 'Share Results' button at the top right of the page.
People with Admin and Reports permissions are able to log into Relay and view results of surveys (they will also receive a summary via SMS). Within that page, they can generate a link showing the key numbers which can be shared more widely, but the comments should only ever be seen by the executive or leadership team responsible for taking action from the feedback.
The system creates two results pages:
Results — for sharing publicly.
Drop it into Slack, screen-share it on your video call, present it off a big screen in your board room. This shows the team the collective experience of the previous week, the response rate and the trend over time. Discuss the reasons for changes and encourage people to participate!
Please note that giving commentary from the management point of view gives context to these results which might be lost if they're just sent out. That context allows for a common understanding of how and where the results have come from.
Comments — not for sharing publicly.
Doing so breaks the trust and anonymity of the system and can cause hurt to team members. This is for reading and analysis by the company leadership to understand the issues that need to be addressed. Speaking to the team in themes, about individual initiatives and remediation plans while presenting the statistics is how the comments are designed to be used.
This is where the nuance and detail from the responses comes from and gives the leadership team actionable insights to work from and rectify.